Designing human-centered systems for an AI-enabled world
I lead the design of complex products and connected experience ecosystems that make advanced technologies usable, trustworthy, and valuable.
My work translates ambiguity across AI, data, workflows, and governance into clear product experiences and scalable ways of working.
I partner with product, engineering, and executive leaders to define, build, and operationalize solutions in high-stakes environments – connecting human needs, technical possibility, and business impact.
Selected Impact
Led digital transformation serving 12M+ users, improving access and engagement
Built and scaled a multidisciplinary design organization from 11 to 56+
Designed AI-enabled decision-support systems in regulated enterprise environments
Shaped executive product strategy across healthcare, fintech, and enterprise platforms
Recent Explorations
Designing intelligent experiences across complex environments
A series of future-state concepts exploring how AI might shape movement, access, discovery, and decision-making across cities, events, and workplaces.
The City as an Operating System
How might intelligent systems connect movement, place, services, and real-time context to create a more coordinated and intuitive urban experience?
The Campus as a Coordinated Experience
How might an intelligent system coordinate identity, arrival, parking, wayfinding, meetings, and workspace decisions to support people throughout the day?
Reimagining the Olympic Experience
How might AI create a more connected, adaptive, and personal Olympic experience while preserving the energy of a shared global event?
Perspective
Agentic Commerce Changes What We Design
As shopping shifts from navigating storefronts to expressing intent, the designed experience expands beyond screens. It now includes the data, permissions, decision rules, and trust mechanisms that allow an AI agent to act on someone’s behalf.
COMING SOON
Design Director, Products & Systems
Deloitte Digital – Sep 2021 - Present
Sr. Manager / Principal Designer, Experience Design & Strategy
Kaiser Permanente – Feb 2016 - Sep 2021
Director, Product & User Experience
Card Corp. – Jun 2015 - Dec 2015
Director of User Experience & Design
Green Dot Corporation – Jun 2012 - Jun 2015
