Case Study 04 - IN PROGRESS
As Sr. Mgr UX at Kaiser Permanente, I lead a team of 10 - 15 designers to create innovative solutions for responsive web and mobile. I also manage relationships with cross-functional leaders and external strategy & design partners. I am extremely hands on as well, often rolling up my sleeves and diving in throughout all phases of the project.
KP engaged a third party vendor, Centric Digital / Redshift to do some initial Journey Visualization, blue-sky thinking, around our Flagship app (companion app to kp.org). This exploration centered around our overall portfolio strategy.
Due to limited internal resources (and a desire on my part to be hands on with UX work), I’ve begun looking into how the blue-sky work translates into real life, complex, KP scenarios.